These Terms and Conditions have been issued by Madfoatcom, a company licenced by the CBJ, to govern the relationship between Madfoatcom and the Customer in connection with the E-Wallet and Services. By clicking “Accept” in the Application (or signing physically at an Agent), you confirm that you have read, understood and agreed to these Terms and Conditions. Madfoatcom reserves the right to amend these Terms and Conditions (including any Fees) at any time, which amendment shall become effective upon publication or notification via the Application, Madfoatcom’s official website, or SMS.
1. DEFINTIONS
“Agent” means a person or entity authorised by Madfoatcom and approved by CBJ to perform the Services on Madfoatcom’s behalf.
“Applicable Law” means the laws of the Hashemite Kingdom of Jordan, including (without limitation) any instructions and circulars issued by the CBJ in connection with the Services.
“Application” means Madfoatcom’s E-Wallet mobile application.
“CBJ” means the Central Bank of Jordan.
“CliQ” means CliQ, being the ‘Instant Payment and Transfer System’ operated by the Jordan Payments & Clearing Company (JOPACC) and supervised by CBJ in Jordan.
“Customer” means a person, natural or corporate, who is eligible to establish and has established an E-Wallet on the Application, and who has accepted these Terms and Conditions.
“Dormant” means an E-Wallet in which no Customer‑initiated financial transaction has taken place for twelve (12) consecutive months.
“E-Money” means monetary value stored electronically and issued by MadfoatCom for an E-Wallet on the Application upon receipt of an equivalent amount of cash from the Customer of such E-Wallet, used as a means of payment and transferable via electronic means through the Application.
“E-Wallet” means an electronic account issued to the Customer by Madfoatcom on the Application, which account enables the Customer to store E-Money and utilise the Services by performing payment and transfer transactions using E-Money from such account via the Application.
“Fees” means the applicable fees, comissions and charges for or in connection with the use of the Services or otherwise any transaction conducted through the E-Wallet, as published or notified by Madfoatcom from time to time through the Application, its official website or SMS.
“Force Majeure” means any event or circumstance beyond the reasonable control of Madfoatcom.
“Madfoatcom” means Madfoatcom for Electronic Payments, a private shareholding company established under the laws of the Hashemite Kingdom of Jordan holding corporate registration number 964.
“Services” means the services of establishing, operating and maintaining the E-Wallet and issuing and storing E-Money, and the mobile payment services made available through the Application using such E-Money.
“Terms and Conditions” means these terms and conditions, as may be amended from time to time by Madfoatcom, alongside any and all operational, security and privacy frameworks and guidance materials published by Madfoatcom on the Application or its official website from time to time.
2. SERVICES
Subject to these Terms and Conditions and Applicable Law, Madfoatcom shall use reasonable efforts to make the Services available on a 24/7 basis, in consideration of the Fees, and shall provide the Services in compliance with all Applicable Law. shall not be responsible for any downtime or delay in the provision of the Services (including, without limitation, where such downtime or delay is caused by maintenance activities or Force Majeure). The Customer acknowledges that there are limitations to the use of the Services, including (without limitation) in respect of the volume or amount of transactions through the E-Wallet.
3. SUBSCRIPTION
To establish an E-Wallet on the Application, the Customer must: (a) complete all steps required to register an account and open an E-Wallet on the Application; (b) have full legal capacity to contract as per Applicable Law and, if a natural person, be at least eighteen (18) years of age; (c) complete all identity and funds-related verification requirements and submit any and all documentation and information as may be required by Madfoatcom from time to time; (d) be a resident of Jordan and have an active Jordanian mobile phone number directly owned by the Customer and linked to the Application; and (e) be the sole and direct owner and beneficiary of the E-Wallet, upon satisfaction of which, Madfoatcom shall transmit the Customer’s application and information to CliQ for the purposes of the Customer’s registration thereupon and inform the Customer of the outcome.
4. USE
(a) The Customer shall, at all times, fully comply with these Terms and Conditions and Applicable Law in all respects.
(b) The Customer shall ensure that all obligations referred to in Clause 3 continue to be fulfilled throughout the course of these Terms and Conditions and upon the conduct of every transfer using the E-Wallet including (without limitation) any further fund and transfer-related verification requirements. The Customer warrants that all documentation and information submitted by the Customer are true, accurate, authentic and complete in all respects. The Customer undertakes to immediately inform Madfoatcom and implement all corrective measures in the event of a change in any of the documentation or information submitted by the Customer, including in the event of loss or change of the Customer’s mobile number registered for the use of the E-Wallet.
(c) The Customer shall ensure that it is the sole user of the Services, E-Wallet and Application, and that: (i) they are not used for any unlawful, fraudulent, abusive or prohibited activity or Including money laundering, terrorist financing, and the proliferation of weapons of mass destruction or otherwise for or in connection with any virtual currencies E-Wallet has all sufficient funds to cover any transaction and Fees; (ii) the E-Wallet has all sufficient funds to cover any transaction and Fees; (iii) it verifies all transaction and recipient details prior to the completion of any transaction; (iv) and that the E-Wallet does not become Dormant.
(d) The Customer acknowledges that all transactions made through the E-Wallet (whether of credit or debit) are final and irreversible, and that Madfoatcom will rely on any transaction, or otherwise any action, conducted via the Application as a transaction or action conducted and authorised by the Customer. The Customer irrevocably authorises Madfoatcom to credit or debit, as the case may be, the amount of any transaction executed through the E-Wallet.
(e) The Customer shall ensure that it is up to date with any amendments to these Terms and Conditions and the Applicable Law.
5. FEES
The Customer accepts all Fees applicable to the use of the Service (including any transaction conducted for or in relation to the E-Wallet), and agrees to ensure that it is up to date with all such Fees (including any amendments thereto from time to time) and that the E-Wallet has all sufficient funds to cover all such Fees. The Customer irrevocably authorises Madfoatcom to debit and deduct amounts from the E-Wallet to settle any applicable Fees.
6. RECORDS, CONFIDENTIALITY AND PRIVACY AND PRIVACY
(a) Madfoatcom and the Customer acknowledge that the electronic records generated by and stored on Madfoatcom’s systems and linked to CliQ shall constitute complete and final evidence in respect of any transaction conducted through the E-Wallet.
(b) Madfoatcom and the Customer shall maintain the confidentiality of information and treat personal information in accordance with all Applicable Law.
(c) The Customer: (i) authorises Madfoatcom to transmit all documentation and information submitted by the Customer to CliQ for the purposes of registration and maintaining any such registration of the Customer; (ii) consents to receiving service offerings and promotions from Madfoatcom whether via email, call or sms; (iii) acknowledges that the Customer’s personal information will be collected, stored and retained for purposes related to the operations of Madfoatcom; (iv) consents to the processing of the Customer’s personal data for the purposes of improving the Services or any other related offerings, offering promotions to the Customer; and (v) consents to the disclosure of the Customer’s personal data to any third party in a manner consistent with the interests of all parties and without violating the provisions of any relevant Applicable Law or otherwise to the CBJ or any competent court, tribunal, or governmental authority as may be required by Applicable Law or upon request by any such entity.
(d) The client shall provide the Company with all necessary and reasonably requested information to assist in the management of fraud, money laundering, or terrorist financing risks, and to ensure compliance with all applicable laws and regulations in the Hashemite Kingdom of Jordan.
(e) If the client has reason to believe that they have been the victim of fraud by unauthorized and/or suspicious parties who have accessed or used their account without permission, they must immediately notify the Company of such incident through any of the officially approved communication channels.
(f) The Customer has the right to: (i) withdraw, in writing or electronically, previously granted consent in respect of the Customer’s personal data, subject that in such case the status of the Customer’s E-Wallet will be reassessed and may be suspended or terminated if such withdrawal affects the Madfoactom’s ability to identify or serve the Customer; (ii) object, in writing or electronically, to the processing of their personal data if such processing is deemed unnecessary, excessive, or in violation of Applicable Law; (iii) request correction of their personal data provided such correction is supported by appropriate documentation; (iv) request the deletion of their personal data or part thereof if such data is unnecessary for the purposes for which it was collected or if such purposes have been fulfilled.
7. COMPLAINTS
Complaints may be submitted 24/7 during official working hours by calling +962 6 5504141 or via email at: [email protected]. Please note that the complaint will be processed within a maximum of 30 days. If the client is not satisfied with the company’s response, they have the right to escalate the matter to the judiciary or to the Central Bank of Jordan through the following contact channels:
Phone: +962 6 4630301
Email: [email protected]
8. REJECTION, SUSPENSION AND TERMINATION
(a) Madfoatcom shall (in its absolute discretion, for any reason it deems fit, at any time, and without any liability whatsoever except as specifically provided in Clause 8(c)) have the right to (i) decline the establishment of an E-Wallet by the Customer; (ii) decline any transaction initiated by the Customer through an E-Wallet; (iii) suspend the Services, Application, or E-Wallet; (iv) terminate the Services, Application or E-Wallet.
(b) Madfoatcom shall additionally be entitled to take any of the actions mentioned in Clause 8(a) at any time, without any liability whatsoever except as specifically provided in Clause 8(c), upon the occurrence of any of the following events: (i) the insolvency, death or liquidation of the Customer; (ii) any breach, failure or default by the Customer in respect of these Terms and Conditions or any Applicable Law; (iii) a failure by the Customer to meet any requirements of Madfoatcom; (iv) the non-fulfilment of any know-your-client or due diligence procedures to the satisfaction of Madfoatcom; (v) the E-Wallet becoming Dormant; (vi) any request or order by the CBJ or any court, tribunal or public authority.
(c) Solely in the event of termination of an E-Wallet, Madfoatcom shall transfer to the Customer the remaining balance on such E-Wallet subject to the deduction of any amounts in relation to any pending transactions or Fees, and subject to any encumbrances by any court, tribunal or public authority.
(d) In the event of the client’s death, the following procedures shall apply:
(i) Upon receiving information of the client’s death through any available means, the Company shall immediately change the account status to frozen.
(ii) The heirs shall be required to provide a valid inheritance certificate or a transfer order from the Sharia Court, after which the Company will transfer the funds to the court for distribution in accordance with the applicable laws.
9. NOTICES
In addition to any notification procedures permitted by Applicable Law, the Customer specifically accepts receiving and acknowledges the effectiveness of notifications upon it via the Application or through SMS on the mobile number registered by the Customer on the Application. Any notifications to Madfoatcom in connection with these Terms and Conditions shall solely be effective if made by the Customer through the applicable channels established by Madfoatcom therefor on the Application.
10. INDEMNITY AND LIABILITY
(a) The Customer shall indemnify and hold Madfoatcom harmless from and against all losses, damages, and costs and expenses incurred or to be incurred by Madfoatcom, including any third party claims against Madfoatcom, arising out of or in connection with any breach or failure by the Customer or otherwise any action or omission by the Customer.
(b) Madfoatcom’s aggregate liability to the Customer for any and all breaches, failures or defaults by Madfoatcom shall not, to the fullest extent permitted by Applicable Law, exceed, in aggregate, the total remaining balance on the Customer’s E-Wallet at the time.
11. GOVERNING LAW AND JURISDICTION
These Terms and Conditions shall be governed solely by Jordanian Law. In the event any dispute arises between Madfoatcom and the Customer out of or in connection with these Terms and Conditions or otherwise the provision of the Services, then such dispute may only be referred to and finally settled by the competent central courts of Amman, Jordan (Palace of Justice).